Every morning, no matter how many requests you have to handle, with Fastservice you can manage them in a simple and fast way. Make it simple, make it fast!





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Ticket

THE FIRST STEP FOR CLEAR AND FAST SERVICE ASSISTANCE.

Every time you receive a new request you can simply open a new ticket. Every ticket is the main "container " of all the information concerning the request (the requester, the place of action, a product description, any attached files etc. ). A new ticket is the instrument with which, all the people involved in the solution, share the informations in a simple and rapid way.

ALL YOU NEED TO MANAGE ANY REQUEST IS HERE

TICKET BY MAIL


Just an email to create a ticket. The requester sends a simple e-mail to the support, fast service turns it into a ticket to handle.

ASSET


To provide accurate information, to those who must carry out the intervention, you can trace the assets.

TASK


The operations required to resolve the ticket, become tasks assigned to persons.

SERVICE LEVEL AGREEMENT


To maintain consistently high, the quality of your service, you to configure and monitor your sla .

SPARES


If you need spare parts they are available, even on smartphones, ready to be used when entering the activity.

TICKET HISTORY


The actions carried out on a ticket are recorded. You can trace the ticket history and verify the activities carried out to solve it.

Activity

YOU SATISFY THE REQUESTER, FASTSERVICE DOES THE REST.

To record an activity, you can use a browser or a smartphone, the latter option, allows for technicians on the move the tool they use every day.  Paper forms disappear and the activity is recorded with a click.

Dashboard

YOUR WORK AT A GLANCE.

The dashboard is the section where rapidly verify the performance of the service provided. At a glance you and your customers can control the main metrics that measure your service.

Settings

SHAPE FASTSERVICE TO FIT YOUR NEEDS.

Fastservice has no unnecessary or redundant features, but a bit of customization is required to shape the solution to your needs. Use the settings to configure your service management.

Integrations

TALK WITH OTHERS.

Integration with other systems is an important priority. API, Webhooks and Connectors, are three software communication channels that enable the integration of Fastservice with other systems.